GCSE Business, Operations and people. Usually met in years 9 to 11.
Learn how businesses are organised and how they recruit, train, pay and keep their staff.
What you practise
Recruitment and selection documents
Kinds of training and contracts
Hierarchy, span of control and delegation
Starts with recruitment and pay and builds to how businesses are structured. Practice moves up a level when a round goes well and down when it does not.
Sample questions
Each sample comes with the method and the reason every wrong option is wrong. Real practice rounds are ten questions at your level.
Sample question, level 2 of 5
What does ‘induction training’ mean?
A business where decisions are passed down to branches or lower levels
Pay set as a yearly amount, paid each month
The levels of management in a business, from the top to the bottom
Training that introduces new staff to the business and their job
Training away from the workplace, such as a college course
Show the answer and method
Answer: D, Training that introduces new staff to the business and their job
The method: Induction training means training that introduces new staff to the business and their job.
Why the other options are wrong:
A, A business where decisions are passed down to branches or lower levels: That describes decentralised organisation.
B, Pay set as a yearly amount, paid each month: That describes salary.
C, The levels of management in a business, from the top to the bottom: That describes hierarchy.
E, Training away from the workplace, such as a college course: That describes off-the-job training.
Sample question, level 4 of 5
Which term means: the route by which instructions pass down through a business?
Decentralised organisation
Fringe benefits
Chain of command
Span of control
Internal recruitment
Show the answer and method
Answer: C, Chain of command
The method: Chain of command means the route by which instructions pass down through a business.
Why the other options are wrong:
A, Decentralised organisation: Decentralised organisation means a business where decisions are passed down to branches or lower levels.
B, Fringe benefits: Fringe benefits means rewards on top of pay, such as a company car or gym membership.
D, Span of control: Span of control means the number of workers a manager is directly responsible for.
E, Internal recruitment: Internal recruitment means filling a job with someone who already works for the business.
